MOVE WITH MOLLIE
FAQ's
Here are some frequently asked questions about classes, memberships and good practice at Move With Mollie, if you can't find the answer you're looking for then head to our Get In Touch page and submit a question!
CLASS FAQ'S
What do I need to bring with me to class?
All you need to bring is a Pilates or Yoga mat and yourself. It's recommended that you source your own however we always have spares, just incase!
How many classes should I be doing per week?
The answer to this question will be dependant on the individual and how much they feel they can commit to. In order to really feel, and see the benefits of Pilates then at least two classes a week will give you results.
Are the classes suitable for beginners?
Yes! All my classes are mixed-ability and beginner friendly, so no matter your experience there will be something in a session for you! I make sure that exercises can be layered up or down with progressions and modifications, this way you'll always have the option to challenge yourself as well as take it at your own pace. My classes are for every body.
What should I wear?!
Whatever you like! Clothes you can move comfortably and freely in that make you feel good!
What is the booking process?
All classes must be booked in advance either as part of a Move With Mollie membership or drop-in Pay As You Go sessions. You can book via the website or the Fit By Wix app. There is a 24hr cancellation policy in place, therefore any cancellation or reschedule requests outside of this policy period will not be creditted or refunded.
MEMBERSHIP FAQ'S
We’re saying goodbye to Blocks and hello to Move With Mollie Memberships — a new way to book your classes through a simple, rolling monthly subscription.
In short - What's changing?
- Choose from 4, 8, or 12 classes every 4 weeks (in-person and/or online)
- Book classes in advance like usual
- Automatic billing every 4 weeks (no 5-week month confusion!)
- Access to one on-demand class included each month via our new Monthly Mat virtual studio — perfect for catching up or moving at home in your own time
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What if I don’t use all my classes?
No stress — while unused sessions don’t roll over, you’ll get one free on-demand class each month in our new Monthly Mat virtual studio to help you stay consistent (even if life gets in the way!). The Monthly Mat virtual studio can be found in the menu on the website or app.
Can I pause my membership?
Absolutely. You can pause your membership for a minimum of 7 days and a maximum of 4 weeks across a 12 month period, and your sessions will be waiting for you when you're ready to return. Email info@movewithmollie.co.uk with your stop date and start date of your pause-period to request a suspension.
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How does the billing cycle work?
Once you purchase your membership, your billing cycle will start from the date you choose (usually your first class back). From there, you’ll be billed every 4 weeks on that same day. So if you start on the 13th May, your next payment will be taken on 10th June, and so on. This keeps things consistent and avoids any confusion with longer calendar months! (Your payment date can be changed once your subscription starts)
How do I book classes with my membership?
Just log into your account on the Move With Mollie website on desktop, mobile or the Fit By Wix app and book your classes like usual. What if I want to change my plan later?No problem! Just pop me a message and I’ll help you switch to the one that works best for you.
Can I cancel anytime?
Yep! Memberships are rolling and flexible — you can cancel or pause before your next billing cycle with no fuss.
Is Pay As You Go still an option?
Yes! If you’d rather stick to PAYG, that’s totally fine — the new price is £10.50 per class, but if you're on a membership, you can enjoy an extra discount on PAYG classes outside of your membership.
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How do I find out the discount codes for events and additional classes?
You will receive an email when you purchase a plan/your plan renews with a PAYG discount code included. Discount codes for upcoming events will be released with early info access emails as and when. If you have any questions or cannot find the relevant code email info@movewithmollie.co.uk and we will send it across!
Is there anything else I should know?
Just make sure to read the plan policy carefully at checkout so you know all the ins and outs of your membership!
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